frequently asked questions (faqs)

We get dozens of queries each and every day. To ensure that we are investing our time and resources to clients who are genuinely searching for staff, we have implemented a registration fee. Clients will not be charged any other fee until they have made an offer to a candidate – this means that all advertising, administration, staffing costs etc are paid by the agency upfront. The fee by no means covers these costs, but acts as a security deposit towards them. The fee is non-refundable but is deducted from the final placement fee. Should you choose not to employ a candidate from us, there are no additional fees beyond the small registration fee.

Read more about our fee structure here.

Our fees are completely transparent and can be found clearly outlined on our fees page.
We charge a small registration fee and a final placement fee.
The placement fee is a one time fee calculated on a percentage of your employee’s first year’s salary.
If you choose to trial a candidate before offering them a contract, a daily fee is also applicable.
Fees for temporary staff (including Maternity Nurses) are charged on a weekly basis and do not incur a final placement fee.

Read more about our fee structure here.

Take a look at our “Services” pages where you can see job descriptions and salary estimates for each job role we offer.
Salaries are dependant on experience, qualification, job requirements (such as hours, responsibilities) and location.
Ultimately you will decide what to pay your staff – we can advise on the best salary to offer in order to attract the talent that you are looking for.

The placement fee will only be invoiced once you have chosen a member of staff and agreed on a contract with them.
If you do not choose a member of staff, you will not be charged a placement fee.
Please note that any attempts to avoid paying the placement fee, such as contacting candidates we’ve referred to you with offers of employment, will cause us to take legal action as per our terms & conditions.

Please get in contact with us! We will replace any candidate you are not satisfied with within 12 weeks of their start date.
Our Placement Guarantee means that we will replace your candidate once free of charge – you will be presented will alternative profiles in line with your original job requirements.

The majority of staff that we place are from:

• United Kingdom – England, Wales, Scotland and Ireland
• Europe – inc France, Germany, Sweden, Italy and Spain
• United States and Canada
• Australia and New Zealand

However, we have candidates of all nationalities registered on our database and our advertising reach is global.

We specialise in staff for private homes and private schools. These include:

• Nannies
• Governesses
• Teachers
• Tutors
• Personal Assistants
• House Managers / Palace Managers
• Maternity Nurses
• Housekeepers

If you have another job requirement, please do not hesitate to contact us and we will do our best to serve you

We are registered in the United Arab Emirates, our Head Quarters are based in Dubai.
We also have offices in London and Qatar.
We will soon be expanding to offices in St Petersburg and Hong Kong.

All staff undergoing a minimum of the following checks:

• A full, expert review of their CV, including investigation into any gaps or incomplete information
• An initial written consultation, including confirmation that they have read and agree to our full terms & conditions
• A face-to-face interview cross-referenced with their CV and written correspondence
• Full background check including Police/DBS check, certification check, and previous employment check
• Thorough reference check – both written and verbal.